FAQs

 Is Monica a real person?

Yes! She’s a blonde-loving foodie whose favorite cookie is our Signature Chocolate Chip on a Saturday morning with coffee.

Are your cookies fully baked? They taste like cookie dough.
They are 100% fully baked. We have a distinctive look and style, featuring softer cookies vs. flat, crunchy ones. We would never send any patrons raw cookies or food.

Are you open on the weekends?  
No, sorry, we are not! Catch us Monday-Thursday, 8:30-3:00. Due to Covid-19; our hours have changed.

Where can your cookies be found? 
Our cookies are scattered in 50 stores (Find Us Here) throughout West Michigan, including our beloved Bakehouse in Grand Rapids, Michigan, where all production occurs. 

Are all your cookies made in the same facility?  
Yes, all our cookies are produced in our Grand Rapids production facility. All our equipment, working spaces, ovens, and utensils are wiped down before and after baking. All gluten-free cookies are made first thing in the morning and sealed and kept in a separate area. After every batch is made, all surfaces and utensils are wiped down and sanitized to avoid cross-contamination. It is our number one priority to keep all our customers safe!

Can I create my own mix?  
Absolutely! Please call us, and we can help create your perfect order! 616-977-7200.

Do you ship?
Yes! We ship by the dozen and offer worldwide shipping, with deliveries Monday-Friday—no PO boxes. If wanting a specific ship date, please give us a call! Please click here to read our full shipping policy. 

When will my order arrive if I place my order today?
We ship Monday-Thursday. All orders must be placed before 1:00 pm EST and sent within the same day. Depending on the area, most deliveries will arrive in 1-2 days, with states like Arizona, California, and Florida being 3-4. All orders received after 1:00 pm EST will be sent out the next day unless it’s Friday. Orders placed over the weekend, and after 1:00 pm EST Thursday will be sent Monday.